Returns + Exchanges

Returns

Our return policy lasts 7 days from the date of purchase. Once 7 days have passed we are unfortunately not able to offer a refund or an exchange.

To be eligible for a return, the item must be unused, unworn and unwashed, in the same condition in which you received it, with all original tags still attached and the original packaging intact.

Opening video is compulsory

If you need to report a damaged, marked, wrong or missing item, an uncut opening video is compulsory. Start recording before you open the sealed parcel and keep recording continuously until the item is fully unpacked.

Videos that are cut, edited, paused, or started after the parcel is already open cannot be accepted. The video is the only way for us to confirm that the problem happened before the order reached you.

How to start a return or exchange

1. Contact us within 7 days of receiving your order, on 9380561123 (call or WhatsApp) or at aniladdamenswear@gmail.com.
2. Share your order number and a short note explaining the problem. For damage or marks, attach the uncut opening video.
3. We will confirm your request and tell you how to send the item back, or you can drop it at any of our stores.

Exchanges

You can exchange an item for a different size or colour within the same 7 day window, subject to availability, as long as the piece is unworn with its tags attached. If the size or colour you want is not in stock, we will process a refund instead. You are also welcome to walk into any of our four stores and exchange the item over the counter.

Refunds

Once we receive your returned item and check its condition, we will contact you to confirm whether the refund has been approved. Approved refunds are sent back to the original payment method and normally reach you within 5 to 7 working days.

For Cash on Delivery orders we refund by bank transfer or UPI to an account you provide.

If your refund has been approved but has not reached you after 7 working days, please check with your bank first, then contact us at aniladdamenswear@gmail.com and we will follow it up.

Items we cannot accept

• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without their original tags or packaging.
• Anything reported to us after the 7 day window has closed.
• Damage or marking claims sent without an uncut opening video.

Return shipping

If the item you received is damaged, defective or not what you ordered, we arrange the return at no cost to you.

If you are returning or exchanging because of a change of mind or a size issue, the cost of sending the item back is yours. You can avoid this entirely by dropping the item at any of our four stores at no cost.

If you are posting a return, please send it to: ANILADDA MEN’S WEAR, Dairy Stop, No 14, Peenya 2nd Stage, Hegganahalli Main Road, Bengaluru, Karnataka 560091.

Need help?

Contact us at aniladdamenswear@gmail.com or on 9380561123 for any question about refunds, returns or exchanges. We are available every day from 10am to 10pm.